Make or manage a complaint

It depends on your complaint. We have legal authority to investigate certain types of complaints about municipal police services, police chiefs, police service boards and their members; OPP boards and their members; and organizations that employ special constables. We also have the authority to investigate complaints related to any First Nation police service or board that opts into the Community Safety and Policing Act. If your complaint is about the conduct of a police officer, please contact the Law Enforcement Complaint Agency or the Special Investigations Unit.

If you make a complaint through our online complaint form, you will be able to save a draft complaint and to return later to submit a complaint or to check the status of your complaint online. You can also complete a PDF form and submit it to us by email or mail. If you are a member of a police service or a special constable, you can make a disclosure of misconduct under section 185 of the Community Safety and Policing Act. Contact us at iopdisclosures@ontario.ca, or by phone at 416-314-4130 / 1-888-333-5078 for more information.

As a first step, you will receive confirmation that we have received your complaint. We will carefully review and assess your complaint before to determine what actions we may take. This may include conducting an investigation or inspection, or less formal resolution options.

You must provide your name and other information in order to make a complaint. If you are a member of a police service or a Special Constable, you make a disclosure confidentially under section 185 of the Community Safety and Policing Act. Contact us at iopdisclosures@ontario.ca, or by phone at 416-314-4130 / 1-888-333-5078 for more information.

We use an Ontario government tool called My Ontario Account so you can create an account that allows you to save draft complaint forms and check the status of your complaint. Please note that information you enter in the complaint form can only seen by staff at the Inspectorate of Policing.

To return to your dashboard and finish your complaint, click on the “Make a Complaint” button in the top right-hand corner of our website and log back in to your account.